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Shipping and Delivery Policy

Shipping and Delivery Policy of DB Fine Chemicals & Specialities (Pty) Ltd

 

Effective Date: 21/05/2026.

 

This Shipping and Delivery Policy forms part of the Terms and Conditions of DB Fine Chemicals & Specialities (Pty) Ltd (“DB Fine”, “we”, “our”, or “us”). By placing an order with us, you agree to the terms outlined below.

 

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1. Order Processing

 

Orders are processed once:

 

  • A formal purchase order has been received and accepted by DB Fine;

  • Any applicable deposits or payments have been received and cleared;

  • Product availability has been confirmed by our suppliers where applicable.

 

Processing times may vary depending on product availability, supplier lead times, import requirements, regulatory approvals, and order complexity.

 

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2. Delivery Areas

 

DB Fine delivers throughout the Republic of South Africa.

 

International deliveries may be arranged upon request and are subject to:

 

  • Export regulations;

  • Import regulations of the destination country;

  • Freight availability;

  • Customs clearance requirements;

  • Additional charges, duties, taxes, and permits.

 

International customers are responsible for ensuring compliance with local import regulations and obtaining any necessary permits or approvals.

 

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3. Delivery Methods

 

Deliveries may be carried out through:

 

  • Company-owned transport;

  • Approved courier services;

  • Road freight carriers;

  • Third-party logistics providers;

  • Air or sea freight services where applicable.

 

The delivery method selected will depend on product type, quantity, destination, and customer requirements.

 

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4. Delivery Timeframes

 

Estimated delivery times provided by DB Fine are for guidance purposes only and do not constitute a guarantee.

 

Delivery times may be affected by:

 

  • Supplier lead times;

  • Product availability;

  • Import and customs clearance delays;

  • Public holidays;

  • Adverse weather conditions;

  • Transport disruptions;

  • Force majeure events;

  • Regulatory inspections or approvals.

 

DB Fine shall not be liable for losses, damages, costs, or delays arising from circumstances beyond our reasonable control.

 

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5. Shipping Costs

 

Shipping charges may be:

 

  • Included in the quotation;

  • Charged separately;

  • Calculated based on weight, volume, destination, and transport method.

 

Unless expressly stated otherwise in writing, delivery costs are excluded from quoted product prices.

 

All quotations are subject to confirmation at the time of order placement.

 

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6. Delivery Requirements

 

The customer must ensure that:

 

  • Accurate delivery information is supplied;

  • Suitable unloading facilities are available where required;

  • Appropriate personnel are available to receive the goods;

  • Safe access is provided for delivery vehicles.

 

Any additional costs incurred due to:

 

  • Incorrect delivery information;

  • Failed delivery attempts;

  • Delayed unloading;

  • Restricted site access;

  • Customer-related delays

 

may be charged to the customer.

 

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7. Transfer of Risk

 

Risk in the goods passes to the customer upon:

 

  • Delivery of the goods to the specified delivery address; or

  • Collection by the customer or their nominated carrier.

 

The customer is responsible for inspecting the goods immediately upon receipt.

 

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8. Inspection and Reporting of Damage

 

Customers must inspect all deliveries immediately upon receipt.

 

Any of the following must be reported in writing within 48 hours of delivery:

 

  • Damaged goods;

  • Missing items;

  • Incorrect products;

  • Packaging defects;

  • Quantity discrepancies.

 

Claims submitted after this period may not be accepted.

 

Photographic evidence and supporting documentation may be requested to facilitate investigation.

 

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9. Delivery of Hazardous or Regulated Products

 

Certain products supplied by DB Fine may be classified as hazardous, regulated, or controlled substances.

 

Customers are responsible for ensuring:

 

  • Compliance with all applicable laws and regulations;

  • Appropriate storage facilities;

  • Proper handling procedures;

  • Suitable transportation arrangements where collection is undertaken by the customer.

 

DB Fine reserves the right to refuse delivery where legal, safety, or regulatory requirements are not met.

 

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10. Collection of Goods

 

Where collection is arranged:

 

  • Collection details must be confirmed in advance;

  • Goods may only be collected by authorised representatives;

  • Proof of identity and collection authorisation may be required.

 

Risk transfers to the customer upon collection.

 

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11. Delays Beyond Our Control

 

DB Fine shall not be liable for delivery delays resulting from events beyond our reasonable control, including but not limited to:

 

  • Natural disasters;

  • Floods;

  • Fires;

  • Strikes and labour disputes;

  • Civil unrest;

  • Government actions;

  • Import restrictions;

  • Port congestion;

  • Transport interruptions;

  • Supplier shortages;

  • Pandemic-related disruptions.

 

Delivery schedules may be adjusted accordingly without liability to DB Fine.

 

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12. Failed Deliveries

 

Where delivery cannot be completed due to circumstances attributable to the customer, including:

 

  • Incorrect address information;

  • Unavailability of authorised personnel;

  • Refusal to accept delivery;

  • Inadequate access arrangements;

 

additional storage, handling, transportation, or re-delivery charges may apply.

 

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13. Returns Related to Delivery Issues

 

Returns arising from:

 

  • Incorrect products supplied by DB Fine;

  • Verified delivery errors;

  • Transit damage confirmed upon investigation;

 

will be managed in accordance with our Returns and Refunds Policy.

 

Products may not be returned without prior written authorisation from DB Fine.

 

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14. Force Majeure

 

DB Fine shall not be liable for any failure or delay in performing delivery obligations where such failure or delay results from circumstances beyond our reasonable control.

 

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15. Contact Information

 

For delivery-related enquiries, please contact:

 

DB Fine Chemicals & Specialities (Pty) Ltd

 

Email: information@dbfine.co.za

Telephone: +27 11 807 2991

Physical Address: Unit 5 & 6, Woodview Office Park, 1 Humber St, Woodmead, Sandton, 2191.

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